Privacy Policy

1. Who I Am

CW Home Cleaning is operated by Chelsey Wells as a sole trader ("I", "me", "my"), based in Wyberton, Boston, Lincolnshire, and trading at cwhomecleaning.co.uk.

I provide residential cleaning services — regular cleans, deep cleans, and end of tenancy cleans. This policy explains how I collect, use, store and protect your personal data when you visit this website, get in touch, or book a clean with me.

2. What Data I Collect

Data you give me directly: your name, email address and phone number when you enquire or book a clean; your home address, so I know where to attend; details about your property and what you'd like cleaned, so I can give an accurate estimate; and payment details when you pay for a clean.

Where you choose to leave a key or provide access instructions (an alarm code, a gate key safe, a neighbour's details) so I can get in while you're out, this is also personal data I hold — see Section 9 for how it's kept secure.

Collected automatically via the website: your IP address and browser type, and anything submitted through the contact form, which is processed by Formspree.

3. How I Use Your Data

Your data is only used for specific, legitimate purposes: arranging and carrying out your cleans, taking payment for work done, responding to enquiries, keeping basic financial records for HMRC, and understanding feedback to run the business well.

4. Lawful Basis for Processing

Under UK GDPR, I rely on: Contract (arranging and carrying out the cleans you've booked, or preparing a quote at your request); Legitimate interest (replying to an enquiry); Legal obligation (keeping financial records for HMRC); and Consent (for anything else, such as using a testimonial with your name attached — which you can withdraw at any time).

5. Who I Share Your Data With

Personal data is shared only where necessary: with Formspree (processes contact form submissions), a payment provider if you pay by card or online transfer (I never store full card details myself), and HMRC or UK regulators where legally required.

6. How Long I Keep Your Data

Client contact details, addresses and access notes are kept for the duration of our arrangement plus two years, or until you ask for them to be deleted sooner (Section 11). Financial and payment records are kept for six years, as required by HMRC for sole traders. Enquiries that don't lead to a booking are kept for 12 months, and contact form submissions only as long as needed to respond. When data is no longer needed, it's securely deleted.

7. Your Rights

Under UK GDPR you have the right to: access a copy of the data I hold about you; have inaccurate data corrected; have data erased where it's no longer needed or you withdraw consent; restrict processing while you contest its accuracy; receive your data in a portable format; object to processing based on legitimate interest; withdraw consent at any time; and complain to the ICO if you believe your data has been mishandled (ico.org.uk, 0303 123 1113). There's never a charge to exercise any of these, and I'll always respond well within a month — see Section 11 to get in touch.

8. Cookies & Website Usage

This website uses only what's strictly necessary to function, plus the contact form. No advertising or tracking cookies are used, and nothing follows you across other websites. If analytics tools are introduced in future, this policy will be updated and any non-essential cookies will only be set with your consent. Full detail is in the Cookie Policy.

The contact form is provided by Formspree, a third-party service that processes submissions so they reach me by email — see their own privacy policy for how they handle data in transit.

9. How I Keep Your Data Secure

This website uses HTTPS encryption throughout. Personal data — including your address, contact details and any access arrangements such as key locations or codes — is only accessible to me. There's no team, subcontractor or agency staff with access to client records or property access details. Payment details are handled directly by the relevant bank or payment provider; full card numbers are never seen or stored by me. Any key held for a client is kept securely and privately, and is never labelled with your address or name.

10. Children's Data

This website and service are not directed at children, and I don't knowingly collect personal data from anyone under 18. If you believe a child has provided personal data through this site, please get in touch and it will be removed promptly.

11. Contact Me About Your Data

If you have any questions about this policy, want to exercise your rights, or have any concern about how your data is handled, get in touch: 07861 140946 or chelsey@cwhomecleaning.co.uk.

You also have the right to complain to the UK's regulator, the Information Commissioner's Office: ico.org.uk, 0303 123 1113, or by post to Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. I'd always appreciate the chance to sort out any concern directly first.

12. Changes to This Policy

This policy may be updated from time to time to reflect changes in how the business runs, or in the law. The "Last updated" date above will change when that happens, and existing clients will be told directly if a change materially affects how their data is used. Continuing to use the website or service after a change means you accept the updated policy.

CW Home Cleaning is operated by Chelsey Wells as a sole trader.